Walmart Return Policy: 90 Days for Most Items, Less for Electronics

Walmart takes most things back for 90 days, which is longer than many stores. The catch is in the categories people tend to return most: electronics, phones, and appliances all have much shorter limits.

How long you have

Item	Return window
Most items	90 days
Most consumer electronics (TVs, laptops, tablets, cameras)	30 days
Wireless phones	14 days
Major appliances	2 days after delivery
Most Marketplace items (sold by other sellers on Walmart.com)	30 days
Marketplace collectibles and luxury items	14 days

The clock starts on the purchase date for store purchases and on the delivery date for online orders. Check the product page or your receipt too, because individual items can carry their own terms.

What Walmart won’t take back

Walmart and its Marketplace sellers don’t accept returns or give refunds on:

• Prescription medications and devices, diabetic supplies, home diagnostic tests, ovulation and pregnancy tests, hygienic medical equipment, and products containing pseudoephedrine or ephedrine
• Firearms, ammunition, air guns, bows and crossbows, pepper spray, and bear spray
• Alcohol, tobacco, and precious metals
• Trading cards, opened or not, and collectibles
• Gift cards, prepaid phone and gaming cards, SIM cards, and video game download cards
• Used or mounted tires and wheels, and gas-powered recreational vehicles

Electronic games and software downloads can’t be returned after purchase unless the listing says otherwise.

How to return something to Walmart

In a store. Take the item to the customer service desk at any Walmart. Bring the receipt, or the card you paid with. For online orders, starting the return in the Walmart app first gives you a code the desk can scan.

By mail. In your Walmart.com account, open Purchase History, pick the item, and choose a return option. You’ll get a prepaid label. Keep the carrier’s drop-off receipt until the refund arrives.

Before you return a phone, laptop, or tablet, back it up and erase it. Walmart treats removing your personal data as your job.

Refund timing

How you paid	When the refund appears after Walmart processes it
Debit or credit card	Up to 10 business days
Walmart gift card	Within about 3 hours
Cash	At the desk

Mail returns take longer because the refund only starts once Walmart has the item. If the money hasn’t shown up after the times above, our guide to late refunds explains how to trace it.

Returning without a receipt

You can return most items to Walmart without a receipt if you show a valid government-issued photo ID. Walmart records the ID and runs the return through its refund verification system. If it’s approved, you get a Walmart gift card, not cash. Walmart also limits how often you can make no-receipt returns.

Before you go, try to find the receipt: Walmart’s online receipt lookup finds store purchases paid by card. The full process is in our Walmart no-receipt return guide.

Before you head to the store

• Look up the right window for your item (90, 30, 14, or 2 days).
• Bring the receipt, or the card you paid with and a photo ID.
• Pack every accessory, cable, and manual that came in the box.
• Erase phones, tablets, and laptops.
• If it broke after the window closed, the manufacturer’s warranty is the route (how to file).