Best Buy Return Policy: 15 Days, or 60 for Plus and Total Members
By the Returns & Refunds team · How we research
Summary
- Most products: 15 days, or 60 days for My Best Buy Plus and My Best Buy Total members (Marketplace items excluded).
- Phones and other activatable devices: 14 days for everyone, except Verizon devices, which get 30.
- Opened items in some categories carry a restocking fee: $45 on activatable devices, 15% on drones, cameras, lenses, camcorders, and a few others.
- Mail returns are processed 7–10 business days after Best Buy receives them; the bank may take up to 10 more days.
On this page (5 sections)
Best Buy has one of the shortest return windows of any big retailer: 15 days for most shoppers. Paid members get 60, phones get 14, and some opened items come back with a restocking fee. Knowing which group your purchase falls in matters more here than at almost any other store.
Source: Best Buy’s return and exchange policy and receipt help.
How long you have
| Most products | Activatable devices (phones, cellular tablets, hotspots, cellular watches) | |
|---|---|---|
| Standard (including free My Best Buy members) | 15 days | 14 days |
| My Best Buy Plus or My Best Buy Total | 60 days | 14 days |
| Verizon activatable devices | 30 days for everyone |
The longer member window doesn’t apply to Marketplace items sold by other sellers on bestbuy.com. Best Buy usually extends returns over the holidays; the dates are on its holiday help page each year.
Restocking fees
There’s no fee if the item is unopened, or if you bought it in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, or South Carolina (or anywhere the law prohibits it). Otherwise, opened items in these categories cost you:
| Opened item | Fee |
|---|---|
| Activatable devices (prepaid phones excluded) | $45 |
| Drones, digital cameras, camera lenses, camcorders | 15% of the price |
| Golf launch monitors | 15% |
| Premium, super, and mobility scooters; electric wheelchairs | 15% |
Best Buy’s policy page has the complete category list.
How to return to Best Buy
In a store. Bring the item with everything that came in the box, plus your receipt or packing slip and the card you paid with. For phones, tablets, and computers, sign out of your accounts (Apple Account, Google) and reset the device first.
By mail. Start the return from the order in your Best Buy account and use the label provided. Best Buy processes mail returns within 7–10 business days of receiving them, and the refund can take up to 10 more days to reach your card.
If you don’t have the receipt
Best Buy can usually find it. Online orders have a printable receipt in your account. For store purchases, customer service can look it up with the credit card you used or with your My Best Buy phone number, email, or member ID. Cash and check purchases can only be found if you’re a My Best Buy member.
Returns without any proof of purchase are a different story: they may need an email address, come back as store credit, be limited or refused, and won’t include sales tax. Details: Best Buy returns without a receipt.
After the window closes
A product that develops a fault after the 15 or 60 days is a warranty matter, either the manufacturer’s or a Geek Squad protection plan if you bought one. Our warranty claim checklist covers what to have ready.
Common questions
How long do you have to return something to Best Buy?
15 days for most products. My Best Buy Plus and My Best Buy Total members get 60 days on most products, but not on Marketplace items. Phones and other activatable devices have 14 days for everyone, and Verizon devices 30 days.
Does Best Buy charge a restocking fee?
Only on opened items in certain categories: $45 on activatable devices such as phones (prepaid phones excluded), and 15% on drones, digital cameras, camera lenses, camcorders, golf launch monitors, and premium or mobility scooters and electric wheelchairs. There's no fee on unopened items, and none in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, and South Carolina.
Does the free My Best Buy membership extend returns?
No. The 60-day window is a benefit of the paid My Best Buy Plus and My Best Buy Total memberships. Free members get the standard 15 days.
Can Best Buy find my receipt?
Usually. Online orders have a printable receipt in your account. For store purchases, customer service can look up the receipt with the credit card you used, or with your My Best Buy phone number, email, or member ID.
How long does a Best Buy refund take?
In-store returns are refunded at the counter, and card refunds then depend on your bank. For mail returns, Best Buy processes the return within 7–10 business days of receiving it, and it can take up to 10 more days to show on your card.
Related guides
We have no business relationship with the stores or brands on this page. Policies change without much notice, so check the store's own policy page before you count on a deadline. If something here is out of date, let us know.