Privacy Policy
This Privacy Policy applies to the Returns & Refund Tracker mobile application and the website returns-refunds.com (collectively, “R&R”, “we”, “our”, or “us”).
R&R helps users track returns, refunds, and related deadlines. We are committed to protecting your privacy and keeping data collection minimal.
Information We Collect
Information You Provide
R&R may store information you manually enter into the app, such as:
- Store or merchant names
- Purchase details
- Return deadlines
- Refund status information
- Notes related to your returns or refunds
This information is used only to provide the app’s functionality.
These records, and any receipt or proof files you attach, are stored locally on your device. The app does not require an account, and it does not upload them to our servers.
Purchase and Subscription Information
Our app offers subscriptions and in-app purchases through the Apple App Store and/or Google Play.
We do not collect or store your payment card information. Payments, subscriptions, renewals, and billing are processed directly by Apple or Google.
We may receive limited transaction information such as:
- Subscription status
- Purchase confirmation
- Product identifiers
- Expiration or renewal dates
This information is used solely to manage premium features.
Automatically Collected Information
We may automatically collect limited technical information, including:
- Device type
- Operating system version
- App version
- Crash reports
- Diagnostic and performance data
This information helps us improve app stability and performance.
What We Do Not Collect
We currently:
- Do not require account creation
- Do not provide public user profiles
- Do not host user-generated public content
- Do not sell personal information
- Do not knowingly collect sensitive personal data
How We Use Information
We use collected information to:
- Provide and maintain app functionality
- Process subscriptions and purchases
- Improve performance and reliability
- Fix bugs and technical issues
- Respond to support requests
- Prevent abuse or fraudulent activity
Analytics and Third-Party Services
R&R may use third-party services for:
- Analytics
- Crash reporting
- Subscription management
- App performance monitoring
These providers may process limited technical information according to their own privacy policies.
Examples may include:
Pro Screen Analytics
To understand which parts of the app lead people to consider Pro, the app records anonymous interaction events about the Pro screen through RevenueCat: how many times it has been shown, which screen opened it, and which plan was selected.
These events describe interactions with the Pro screen only. They do not include your purchase records, receipts, or proof files. They are not linked to your identity: the app has no accounts, and RevenueCat identifies the app on your device with an anonymous ID.
Data Storage and Security
We use commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, or misuse. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Data Retention
We retain information only for as long as necessary to:
- Provide the service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may delete app data by uninstalling the app or clearing local application data where applicable.
Children’s Privacy
R&R is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Accessing your data
- Requesting correction or deletion
- Restricting certain processing activities
To make a privacy-related request, contact us using the information below.
International Users
If you access R&R from outside the country where our systems are located, your information may be transferred and processed in countries with different data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the app or website after changes become effective constitutes acceptance of the updated policy.
Contact
For privacy-related questions or requests, contact us.