About Returns & Refunds
Returns & Refunds answers the questions people have after they’ve bought something: Can I still return this? What happens if I lost the receipt? Where’s my refund? Does the warranty cover this? We focus on stores and laws in the United States.
What’s on the site
- Store return policies: windows, exceptions, and how returns work at major US retailers.
- Returns without a receipt: what stores accept instead, what you get back, and why returns get refused.
- Receipts and proof of purchase: what counts, and how to get a copy of a lost receipt.
- Refunds: normal timelines, and how to chase or dispute one that never arrived.
- Warranties: preparing a claim, where to file with major brands, and your rights under US law.
- Two free calculators: return deadline and warranty expiry.
Where the information comes from
Store rules come from each store’s own return policy and help pages, and legal points from government sources such as the FTC and the CFPB. Each store guide links to the pages it’s based on so you can check them yourself. The editorial policy has the details.
Stores change their policies, sometimes quietly. If you find something out of date, send us a note.
Who runs it
Returns & Refunds is made by the small team behind Return & Refund Tracker, an iPhone app for keeping receipts, return deadlines, and warranty dates in one place. The app is mentioned once on most guides. The guides are written to be useful whether or not you ever download it.
No store or manufacturer pays us or reviews what we write. If the site carries advertising or affiliate links in the future, they’ll be labeled, and they won’t change what a guide says about a store’s policy.
What we’re not
We’re not lawyers, and nothing here is legal advice. For a dispute involving a lot of money, your state attorney general’s consumer protection office or a consumer attorney can look at your situation.